Dear customers and partners,
As the coronavirus (COVID-19) pandemic unfolds, our highest priorities are protecting the safety and well-being of our customers and community. In addition, we want to keep you informed with what’s going on at ZBiotics.
Here are a few important notices (click for more info):
All products purchased through our website remain available for delivery straight to your door through our national fulfillment and shipping partners. Links to the COVID-19-related policies of our fulfillment and shipping partners are available here: ShipBob, Fedex, UPS, DHL, USPS.
Delivery timelines so far have remained stable, though it may be the case that as more purchasing moves online, carriers become busier than normal. We appreciate your patience if your delivery is delayed by a day or two.
ZBiotics has always been manufactured under food-grade sanitary conditions, and now is no different. Importantly:
- The FDA confirms that there has been NO evidence of the transmission of COVID-19 from food or food packaging.
- The FDA also confirms that the regular good manufacturing practices (GMPs) used to produce ZBiotics are expected to be appropriate sanitary measures against COVID-19. These include our facility and equipment cleaning and sanitization procedures.
On the Team ZB end, we’re making sure to keep ourselves, our partners, and our loved ones safe. We’re all working from home, and we’ve cancelled all company travel and events.
Though remote, we remain fully operational and are available to answer your questions. Please feel free to contact us at any time:
- Customer service: +1 (415) 723-5065
- General inquiries: +1 (415) 723-5294
One last thing: we're offering ourselves up to you as resources in the scientific community to answer your questions about COVID-19. If you're interested, please check out the message from our CEO Zack Abbott here.
Thank you so much for being part of our community. We’re excited to enjoy a drink (or two) with you when this is all over.
Flattening the curve, clockwise from top left: Kat, Zack Kelechi, Dev, Stephen, and John